If you need support for the BCA module (not the PLUS version) you need a support subscription.
You can get one using the menu at the right of this support page.
Hello,
Thanks for replying, I didn't see subscription links, I took a 9 days suport.
Best regards
Support Availability
Working days: Monday to Friday. The is available 24 hours a day, 7 days a week but will only be answered during workings days according CET. Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you when you file a ticket or reply.