psPrivacy Statement for Personally Identifiable Information on the UWiX website as legally required by EU regulations.


Personal information we process

UWiX processes your personal data by using our services and / or by providing it to us yourself. Following is an overview of the personal data we process:

Invoicing information
In accordance to the local tax laws and the European Union's VAT and invoicing directives we collect the following personal information: your name, email address, physical address, company name (if applicable), company activity (if applicable), VAT number (if applicable), IP address, country based on your IP address and the User Agent string of the web browser you used when subscribing. This information is used to generate the legally stipulated invoice upon successful payment of your purchase and for proving your country of origin should it be required in accordance to the European Union's VAT directives.

IP address
Your IP address is temporarily collected whenever you are accessing our site in our web server's logs, our security software's logs and our download system's logs (only when downloading through our site or when downloading updates to our for-a-fee editions of our software). This information is used to ensure the security of our web site and to prevent abuse. IP address information is not directly identifiable information but if it's stored in conjunction with your user account ID it might be an indirect identifier.

Support ticket information
Any identifiable information you provide when requesting support through our ticket system's private tickets feature including but limited to connection information to your site(s) and any other personally identifiable information you may volunteer. We use that information to provide you with technical and account support and, generally, to answer your questions and address your requests. Please note that when filing a public ticket or when you are providing your ticket system signature you have no reasonable expectation of privacy and as such any information volunteered in a public ticket is not subject to our privacy statement.

Contact form information. Any information you volunteer by submitting a contact form through this web site's Contact Us page. We use this information to respond to your requests.


For what purpose and on what basis we process personal data

UWiX processes your personal data for the following purposes:

  • Handling your payment
  • To contact you by e-mail or phone if necessary to carry out our services
  • Give you the opportunity to create an account to login and use our services
  • UWiX also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

There are certain obligations in accordance to local and international laws, as well as Directives issued by the European Union. These legal obligations require the processing of your personal information. In other cases we may receive a court order or otherwise be legally obliged to process or convey your personal information to third parties.

When you are subscribing we automatically process your personal information to issue the legally required invoice and send you automated emails with the invoice and information about your purchase. The invoicing information is also used by our debtors department to comply with local tax regulations.

If you have explicitly provided your consent the processing of your personally identifiable information draws its legality upon your explicit consent. You have the right to withdraw your consent at any time. However, any processing which took place before your consent's withdrawal is not affected.


How long we store personal data

UWiX does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected.

We will retain your personal information for as long as we have a business relationship with you as evidenced by the existence of an active subscription or a log in to your account. UWiX is legally required to retain your invoicing information, both as an off-line backup and in the custody of our auditors, for a period of up to ten years after your purchase.

 Your information may be stored longer than that in encrypted backups. However, we have technical means in place to remove your PII upon restoring those backups unless otherwise legally required, e.g. in assisting a criminal investigation.


Sharing personal data with third parties

UWiX only provides personal data to third parties if this is necessary for the execution of our agreement with you or to comply to legal obligations. UWiX does not perform personalized marketing and does not make use of profiling for marketing purposes.


Cookies policy

A cookie is a small text file saved on your computer or mobile device when you visit our UWiX website to enhance our experience and work better.

Our site gives you the option to consent to the use of cookies when you first visit our site. You can revoke or give again your consent at any time through the controls at the bottom of every page of our site. If you revoke your consent only the cookies marked as Mandatory will be sent to your browser.

Please note that revoking consent does NOT remove third party cookies from your web browser since there is no technical means to do so (third party cookies are managed by third party sites; as such, UWiX has no control over their expiration and presence on your web server). Please remember to delete such cookies manually.

You can learn more about the usage of cookies on our website by consulting our Cookies Policy which can be found in the top menu of our website (Home section).


View, modify or delete your personal data

You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company. To exercise any of your rights we ask you to use the tools provided on our website after you have logged in.

If you have other questions / comments about the data processing, please contact us using the Contact Us form on our website.

In order to ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black or blurred in this copy. This is to protect your privacy.

UWiX will respond to your request as soon as possible, but in any case within four weeks. UWiX also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.


What we do to protect your personal information

UWiX takes the protection of your data very seriously and we have taken appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression your data is not properly secured or there are indications of misuse, please contact our customer support immediately through our Contact Us form on our webpage.